Customer Success Specialist Job Posting

17.09.2024

Yazılım 3D – Istanbul, Turkey (Hybrid)

About the Company

Since its establishment in 2015, Yazılım 3D has primarily provided end-to-end solutions in the fields of Architecture and Construction.

Since 2018, our company has continued its operations as an authorized Autodesk Gold Partner and Solution Provider. We offer licensing, training, and technical consulting services for all software products in the fields of Architectural Design, Media & Entertainment, and Building Information Modeling (BIM), including Revit, Civil 3D, AutoCAD, 3DS Max, Cloud Products, and more. We also analyze, plan, and provide licensing solutions for the software needs of firms and serve as an Authorized Training Center (ATC).

In our growing organization, we are looking for a "Customer Success Specialist (Architect/Civil Engineer)" to be part of our Technical Team and to be trained for the role, with the following qualifications.

Candidates applying for the position are required to have a basic knowledge of BIM, be specialized in at least one of the following products: AutoCAD, Revit, Civil 3D, and be able to actively use the others, with knowledge and skills regarding the latest versions of these software programs.

Job Description

  • Responsible for all pre-sales processes of the products,
  • Provide technical support to product users on usage, and conduct regular satisfaction calls,
  • Create digital content and technical support documentation related to the products,
  • Take responsibility in special promotions and seminars,
  • Work in coordination with the Sales and Marketing teams.

Qualifications

  • Graduated from the Faculty of Architecture or Civil Engineering,
  • With up to 2 years of office or industry experience,
  • Interested in BIM (preferably with experience),
  • Interested in advancing their career in this field,
  • Passionate about technology, eager to learn new software, and share and teach what they've learned,
  • Highly motivated and energetic,
  • Preferably with teaching/training experience,
  • Available to participate in product-related activities both domestically and internationally,
  • Preferably residing on the Asian side of Istanbul,
  • Holding a Class B driver's license and actively driving,
  • Fluent in English,
  • Strong communication skills.

Personal Information

Education And Work Experience

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